Privacy Policy

1. Information we collect

We collect information in a few different ways depending on how you interact with AgenixHub.

Information you provide directly

When you contact us, request a briefing, submit a form, ask for an audit, download a resource, or communicate with us, we may collect:

• Name
• Work email address
• Company name
• Job title or role
• Phone number, if provided
• Country or region, if provided
• Company website, if provided
• Details about your AI goals, systems, workflows, tools, cost concerns, governance needs, or implementation requirements
• Messages, documents, notes, or other materials you choose to share with us

Please do not submit highly sensitive, regulated, confidential, customer, employee, health, financial, or production data through open website forms unless we have a written agreement in place.

Business and service information

If your organization engages AgenixHub for an audit, assessment, implementation, managed operation, or advisory service, we may process business information needed to perform that work.

This may include:

• AI workload descriptions
• Existing model, vendor, or tool usage
• AI cost, usage, latency, quality, or reliability observations
• Governance requirements
• Security and infrastructure requirements
• Model benchmarking criteria
• Evaluation notes
• Implementation documents
• Operational reporting inputs
• System architecture information
• Workflow documentation
• Other information provided under a proposal, statement of work, contract, or data processing agreement

The exact scope of service-related data depends on the engagement and should be defined in the relevant written agreement.

Website and technical information

When you visit agenixhub.com, we may collect basic technical and usage information, such as:

• Pages visited
• Referring pages or links
• Browser type
• Device type
• Approximate location derived from IP address
• Date and time of visit
• Session activity
• Error logs
• Performance logs
• Cookies or similar technologies

This information helps us operate, secure, debug, measure, and improve the website.

2. How we use information

We use collected information to:

• Respond to inquiries and briefing requests
• Understand your organization’s AI requirements
• Prepare audits, assessments, proposals, or recommendations
• Deliver agreed services
• Evaluate AI workloads, models, vendors, costs, and workflows
• Support model benchmarking and routing recommendations
• Improve website performance and content
• Maintain security and prevent misuse
• Communicate service updates or relevant business information
• Manage customer relationships
• Comply with legal, contractual, tax, accounting, and regulatory obligations
• Protect the rights, safety, and property of AgenixHub, our users, customers, and third parties

We do not sell personal information.

3. AI systems and customer-provided data

AgenixHub may help customers evaluate, route, monitor, benchmark, or operate AI workloads. During these engagements, customers may provide business, technical, operational, or workflow data.

We use customer-provided engagement data only to deliver the agreed work, unless otherwise stated in a written agreement.

We do not use customer confidential information to train public AI models.

Where third-party model providers, cloud providers, analytics providers, infrastructure providers, or software providers are used, their involvement should be governed by the applicable service terms, customer agreement, statement of work, data processing agreement, or other written arrangement.

For sensitive or regulated workloads, customers should define data handling, retention, access, model-provider usage, logging, storage, deployment, and security requirements before sharing production data.

4. Cookies and analytics

AgenixHub may use cookies and similar technologies to operate the website, remember preferences, analyze usage, improve performance, and understand which content is useful to visitors.

Cookies may be used for:

• Website functionality
• Analytics
• Performance measurement
• Security
• Error monitoring
• User experience improvements

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

We may use analytics tools to understand website traffic and user behavior in aggregate. These tools may collect technical information such as device type, pages visited, approximate location, and session activity.

5. How we share information

We may share information with limited categories of recipients when necessary.

These may include:

• Service providers who help us operate the website, communications, infrastructure, analytics, security, or business systems
• Professional advisors such as legal, tax, accounting, or compliance advisors
• AI, cloud, infrastructure, or software providers where required to deliver agreed services
• Business partners or contractors working under confidentiality obligations
• Authorities, regulators, courts, or law enforcement where required by law
• Parties involved in a merger, acquisition, financing, restructuring, or sale of business assets

We do not sell personal information or share it with third parties for their independent marketing use without appropriate permission.

6. Data retention

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention depends on the type of information:

• Website analytics and logs may be retained for a limited operational period.
• Inquiry and communication records may be retained while we respond to you and manage business relationships.
• Proposal, contract, tax, billing, and engagement records may be retained as required for legal, accounting, compliance, or legitimate business purposes.
• Customer project data is retained according to the applicable contract, statement of work, data processing agreement, or written instructions.

You may request deletion of personal information, subject to legal, contractual, security, and operational limitations.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Access controls
• Least-privilege permissions
• Secure infrastructure practices
• Encryption where appropriate
• Monitoring and logging
• Internal handling rules
• Vendor review where applicable
• Confidentiality obligations for relevant personnel or contractors

No website, system, model, infrastructure provider, or transmission method is completely secure. Customers should avoid sending sensitive production data through open forms or unsecured channels.

8. International data transfers

AgenixHub is registered in Dubai, United Arab Emirates, and may work with customers, providers, contractors, infrastructure partners, and software vendors in different countries.

Information may be processed outside your country of residence.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, provider agreements, or other mechanisms recognized by applicable law.

9. Your rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Request portability of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10. Third-party links and services

The AgenixHub website may link to third-party websites, platforms, service providers, AI model providers, cloud providers, social networks, or product pages.

We are not responsible for the privacy practices, content, security, terms, or data handling of third-party websites or services.

You should review their privacy policies before submitting information to them.

11. Children

AgenixHub services are intended for business users and are not directed to children under 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as our website, services, legal requirements, or operating practices change.

The updated version will be posted on this page with a new “Last updated” date.

Material changes may also be communicated through additional notices where appropriate.